Shipping

Most of our items are in stock at our warehouse or one of our vendor partners' warehouses and ship within 3 days.  Occassionaly an item is out of stock and will take longer than that to fill.  We will notifiy you via email as soon as we know of the issue.  Caster Specialists uses UPS Ground and USPS Priority Mail to ship most of our orders.  Shipping method is at our discretion.  If you need to have an item shipped via an expedited method, such as UPS Next Day Air, FedEx Express, or USPS Express mail, please Contact Us .

Returns

We like to keep things simple. If you need to return an item, Contact Us . We'll be more than happy to help you through the process. For most returns the customer is responsible for all shipping charges, unless the error was the responsiblity of Caster Specialists or the product is materially defective.